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FAQ
The questions everybody wants
answered.
If you can not find the answer, we can help you.
Reach out to our team and they will have your answer!
How Long will it Take to Dispatch my Order ?
Our non-personalised products leave our warehouse on the day that we receive your order. As always, reach out to us if you have any questions.
Are our products safe and certified ?
Yes, all our products are GMPC and ISO certified, and they are registered with the US FDA.
Where do you Ship your Products From ?
Our products are manufactured and shipped from the USA and the UK.
If you have any questions about a specific product, please feel free to contact us we will be happy to help.
If you have any questions about a specific product, please feel free to contact us we will be happy to help.
How Can I Track my Package ?
Our products are shipped with tracking. You should receive your tracking number by email.
If you can't find your tracking number, please contact us. We'll be happy to help.
If you can't find your tracking number, please contact us. We'll be happy to help.
Can I Cancel my Order ?
We strive to process our orders very quickly to ensure they reach you as quickly as possible.
Therefore, it is not always possible to cancel an order after it has been placed.However, we are always happy to help you.
Please feel free to send us an email (including your order number). We will do our best to cancel your order.
If we are able to cancel your order in time, we will immediately process your refund.
Therefore, it is not always possible to cancel an order after it has been placed.However, we are always happy to help you.
Please feel free to send us an email (including your order number). We will do our best to cancel your order.
If we are able to cancel your order in time, we will immediately process your refund.
There's something Missing from my Order ?!
If you ordered more than one product, itâs very likely that they will arrive separately as our products are made in different places.
You should receive tracking for each parcel as they are despatched, so please check the tracking on your missing item.
If youâre still unsure about the whereabouts of your missing item, shoot us an email
You should receive tracking for each parcel as they are despatched, so please check the tracking on your missing item.
If youâre still unsure about the whereabouts of your missing item, shoot us an email
What is Your Return and Refunds Policy ?
Damaged or unwanted products can be returned within 5 days of delivery for an immediate replacement.
Please ensure your product is returned to us in its original packaging.We cannot accept unwanted products after 5 days.
See our refund policy.
Return Shipping:
Return shipping is your responsibility.
Please use a tracked return service, as we cannot be held responsible for the loss of your package.
Please ensure your product is returned to us in its original packaging.We cannot accept unwanted products after 5 days.
See our refund policy.
Return Shipping:
Return shipping is your responsibility.
Please use a tracked return service, as we cannot be held responsible for the loss of your package.
Where do I Send My Returns ?
Please contact our support team via email for the correct return address.
As our products are fulfilled by various partners, the return address on your parcel might not be the closest (and cheapest) for you.
As our products are fulfilled by various partners, the return address on your parcel might not be the closest (and cheapest) for you.